Greg Kihlström will be doing a fireside chat with Michael Vanderhoof from Charles Schwab at the largest regional Marketing Communications conference:

Achieving digital transformation success by aligning goals and incentives

In the fast-paced business environment we all know too well, setting the right goals and aligning incentives across an organization can be the key to driving successful outcomes, whether during a major transformation or through continuous iterative improvements.

Michael Vanderhoof, Director of Product Management at Charles Schwab talks with Greg Kihlström of The Agile Brand about this topic.

Greg Kihlström will be speaking about his book, House of the Customer for the AAF South Dakota members in Sioux Falls, SD.

In an era where customer satisfaction is at an all-time low, you're probably feeling the pressure to deliver faster, smarter and more personalized experiences.

Join this live webinar and discover how AI can flip the script on customer experience (CX). From boosting personalization to empowering self-service, we’ll show you how to tackle today’s CX challenges with cutting-edge AI solutions.

The competitive landscape is fierce and customer loyalty is hard-fought — just one poor experience can be enough to turn a customer away, making CX vital to retention and growth. But there's good news: many exceptional brands have discovered how to curate experiences that set them apart. Hear firsthand from just a few of these brands for a candid discussion to celebrate CX Day 2024.

Greg Kihlström will talk on the topic of setting up AI Operations similar to Marketing Ops or a PMO and how this is becoming more important to organizations.

Greg Kihlström will be talking about how to turn social media interest into action on a panel at this digital marketing conference

Learn about the latest trends, tools, and techniques in the ever-evolving world of social media marketing from the leading names of the industry.

Greg will be hosting a fireside chat at this inaugural event from the producers of the Mid-Atlantic MarCom Summit. More information forthcoming.

Greg Kihlström will be speaking at the MSU Global CXM 360 Conference on the topic of Meaningfully Incorporating AI in the Customer Experience.

Greg Kihlström will be speaking on the building brands around customer-centric approaches with ideas from his best-selling House of the Customer book for this technology conference focused on the multi-family housing industry.

JourneySpark Consulting is excited to share the date for our next webinar, which we’ll be hosting together with Greg Khilstrӧm, author and host of the Agile Brand podcast on February 22nd, 2024. 🗓️ Please join us for a an interactive discussion on "Sparking a Culture of Agility."

Greg Kihlström is a presenter in this webinar from CMSWire and Progress Software.

Customer expectations are changing rapidly, making customer experience more important than ever as a competitive differentiator. Contact centers are on the front lines of this massive transformation.

Greg Kihlstrom, best-selling author of House of the Customer, shares how companies are investing in their people, processes, and technologies to drive better alignment and a seamless customer experience.

Greg Kihlström will join CMSWire and Progress Software for a webinar on how to reduce experience and technical debt and the benefits of moving your DXP to the cloud.

A special CX Day interactive discussion with Judy Bloch, Principal CX Advisor at Medallia, Greg Kihlström, Principal at The Agile Brand, and Greg Melia, CAE, CEO of the Customer Experience Professionals Association (CXPA), as we delve into the world of Customer Journey Orchestration.

Greg Kihlström presented a session at MarTech Fall 2023 on Real-world Customer Journey Orchestration

Many in the enterprise dream of a future where 1:1 omnichannel personalization is the norm. Yet in reality, even large organizations can struggle to do customer orchestration well on a small scale. 

MarTech Fall 2023 is one of the industry’s premier events and will be held virtual this year.

Greg Kihlström will be cohosting a panel discussion on Generative AI and how marketers can best utilize its benefits.