News Coverage and Press Mentions
Press mentions, interviews, and other news coverage of Greg Kihlström, customer experience, marketing technology, and digital transformation strategist, author, and speaker.
Capitol Communicator features Thinkers360 list of top marketing influencers including Greg Kihlström
Thinkers360, the world’s premier thought leadership ecosystem announced its list of their Top 50 Global Thought Leaders in Marketing for 2024, and named Greg Kihlström as the #1 top-ranking marketing expert. The list includes leaders from around the world that share their marketing expertise through writing, speaking, creation of educational content, entrepreneurship and other mediums.
CXO Outlook Interviews Greg Kihlström
CXO Outlook interviewed Greg Kihlstrom on helping F1000 brands make better MarTech, AI adoption & MOps decisions
Greg interviewed on CMSWire about his latest book
CMSWire Contributor Greg Kihlstrom catches up with CMSWire Managing Editor Dom Nicastro about his new book, "Priority is Action: 7 Principles for better strategies, decisions, and outcomes
Martechview: Measuring CX for Success: Are You Missing the Mark?
The interview explores Kihlström’s “House of the Customer” concept, offering a structured approach to analyzing and improving customer experience. Addressing the challenges faced by F1000 brands, Kihlström discusses the complexities of large organizations and the importance of change management.
Capitol Communicator: Priority is Action by Greg Kihlström Now Available
A new book by Greg Kihlström discusses follow-through on key priorities as the competitive differentiator between leading and lagging businesses. What do our words truly mean, whether they are posted on a website, spoken on a shareholder call, projected on a wall in an internal meeting or shared with a customer?
Thinkers360 names Greg Kihlström the #1 global marketing thought leader
Thinkers360, the premier listing of global business thought leaders, just named Greg Kihlström to their list of Top 50 Global Thought Leaders on Marketing in 2024.
New book by Greg Kihlström discusses follow-through on key priorities as the competitive differentiator between leading and lagging businesses
Our priorities are what we do not what we say we’d like to do. This premise forms the foundation of Priority is Action: 7 Principles for Better Strategies, Decisions, and Outcomes by Greg Kihlström.
Greg featured in Financial Times / Sifted article on contact centers and AI
Greg Kihlström was recently featured in an article from Sifted (part of Financial Times) on building a contact center using artificial intelligence.
Martechcube features latest book by Greg Kihlström
The Agile Brand Guide: Customer Journey Orchestration was featured in Martechcube in a feature about its release.
Thinkers360 Names The Agile Brand Podcast One of the Top Podcasts to Listen to in 2024
The Agile Brand with Greg Kihlström podcast made the Thinkers360 list of Top podcasts to listen to in 2024.
The Agile Brand Podcast Named One of the Top Marketing Podcasts of 2024 by Podcast Tonight
We’re thrilled to share that The Agile Brand with Greg Kihlström was named one of the Top Marketing Podcasts for 2024 by Podcast Tonight.
Two Books by Greg Kihlström Featured on Thinkers360’s “50 Books to Read in 2024” List
Two books in The Agile Brand Guide series by Greg Kihlström were featured in Thinkers360’s “50 Books to Read in 2024” list. This listed The Agile Brand Guide: Marketing, Measurement, & Analytics, and The Agile Brand Guide: Generative AI. You can learn more about these books on The Agile Brand Guide website.
Greg featured on Phyron’s Time Out podcast
From YouTube: On this episode of Time Out, we talked to Greg Kihlström - entrepreneur, best selling author, keynote speaker and Principal of the Agile Brand. Kihlström advises Fortune 1000 brands on marketing technology and digital transformation initiatives.
Patreon features The Agile Brand Podcast
Patreon and its companion website Podcast Tonight featured a review of The Agile Brand with Greg Kihlström, and we’ve included a few excerpts below.
Thinkers360 Names Greg Kihlström to Top 50 Global Thought Leaders on CX in 2023
Greg Kihlström was named as the #2 global thought leader on CX according to Thinkers360. He has continued to rank as one of the top thought leaders in customer experience for the 2nd year in a row now according to this reputable aggregator of thought leaders on a variety of topics.
Greg Kihlström featured on Agile Digital Transformation Podcast
Greg Kihlström was featured on The Agile Transformation podcast where he talked about continuous improvement of AI and the customer experience.
Capitol Communicator: New Agile Brand Guide helps marketers create more effective content at scale with Generative AI
The latest book in its Agile Brand Guides series educates marketers on how to create text, image, and video content using artificial intelligence-based tools and platforms
Greg featured on Chats with Jason podcast
Greg Kihlström was featured on the Chats with Jason podcast where he talked about what a customer-first, employee-driven business transformation looks like.
CX & Culture Connection Podcast features Greg Kihlström
Greg Kihlström is featured on this podcast from CX thought leader Matthew Egol. View the interview here:
Doing CX Right Podcast Features Greg Kihlström on Personalization & Data Privacy
Greg Kihlström was featured on the Doing CX Right podcast with how Stacy Sherman, where they talk about personalization and consumer data privacy.