SIMPLE brand #108 – Greg Kihlström – House of the Customer: Customer-First, Employee-Driven Transformation

Listen to the podcast episode here.

From the podcast page:

In this week’s episode of the SIMPLE brand podcast, I talk with Greg Kihlström, author of House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation.

Greg’s a speaker, entrepreneur, and consultant to top companies on marketing technology, customer experience, and digital transformation initiatives.

He’s the host of the Agile Brand podcast.

And he’s a best-selling author of four customer experience books including House of the Customer.