Episode Description:

Does your company create a strong connection between a great employee and customer experience?  Improve your bottom-line as North America’s leading employee experience expert(Ex) Greg Kihlström outlines his favourite tips to deliver an Ex strategy that results in happier, more productive and motivated employees.

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Featured Guest: Greg Kihlström; Two-time CEO, best-selling author, speaker, Principal and Chief Strategist at GK5A. He is also the host of The Agile Brand with Greg Kihlström podcast.

Topics Discussed: the Great Resignation’s impact on employee experience, Remote and hybrid work’s impact on employee experience, Breaking down silos and aligning teams, Who’s responsible for employee experience, Enabling an employee experience mindset, the “inside out” strategy, closing the gap between company communication and employee comprehension