Greg Kihlström named to ICMI's Top CX Thought Leaders for 2023
From ICMI: Each year, we ask the contact center community to nominate their choices for the ICMI Top 25 Thought Leaders of 2023. From several hundred nominations, we present the 25 thought leaders for the coming year.
Greg Kihlström was featured in this list for the second year running. ICMI tracks thought leaders and industry experts in the customer experience and customer service industries and is well-known for its annual list of thought leaders that contribute through writing, speaking, and other methods. Greg’s listing is as follows:
Greg Kihlstrom, Principal, Chief Strategist, GK5A
“His continued work in the field of customer experience as an author, faculty member, and podcast host is invaluable to the industry.”