Thinkers360, the world’s premier thought leadership ecosystem announced its list of their Top 50 2022 Global Thought Leaders in Customer Experience today. The list includes leaders from around the world that share their expertise through writing, speaking, creation of educational content, entrepreneurship, and other mediums.

Greg Kihlström, the Washington, DC-based entrepreneur and advisor to Fortune 500 brands on customer experience and marketing technology was named in the top 5 in this list by Thinkers360. Kihlström is the author of several books, including his latest, Meaningful Measurement of the Customer Experience. He has created a 4-part course for the Association of National Advertisers (ANA) on measurement of the customer experience, and speaks internationally on the topic.

You can view the full list of Top 50 Global Thought Leaders in Customer Experience here: https://www.thinkers360.com/top-50-global-thought-leaders-and-influencers-on-customer-experience-2022/ 

About Greg Kihlström

Greg is a best-selling author, speaker, and entrepreneur, currently an advisor and consultant to top companies on customer experience, employee experience, and digital transformation initiatives as Principal and Chief Strategist at GK5A. He is also the host of The Agile Brand with Greg Kihlström podcast. He is a two-time CEO and Co-Founder, growing both companies organically and through acquisitions, and ultimately leading both to be acquired (one in 2017, and the other in 2021). As a strategist, digital transformation, and customer experience advisor, he has worked with some of the world’s top brands, including Adidas, Choice Hotels, Coca-Cola, Dell, FedEx, HP, Marriott, MTV, Starbucks, Toyota, and VMware. 

He is a member of the School of Marketing Faculty at the Association of National Advertisers, and currently serves on the University of Richmond’s Customer Experience Advisory Board and was the founding Chair of the American Advertising Federation’s National Innovation Committee.  Greg is Lean Six Sigma Black Belt certified, is an Agile Certified Coach (ICP-ACC) and holds a certification in Business Agility (ICP-BAF). 

Meaningful Measurement of the Customer Experience (2022), Greg’s eighth and latest book provides guidance on how to create a customer-centric culture that prioritizes customer needs while aligning internal teams around a common goal.  Greg is a contributing writer to Fast Company, Forbes, MarTech and CMSWire, and has been featured in publications such as Advertising Age and The Washington Post. Greg has been named a 2022 Top 10 Marketing and Customer Experience Thought Leader by Thinkers 360, was named one of ICMI’s Top 25 CX Thought Leaders of 2022, and a DC Inno 50 on Fire winner as a DC trendsetter in Marketing. He’s participated as a keynote speaker and panelist at industry events around the world including Internet Week New York, Internet Summit, DigiMarCon, Digital Summit, EventTech, MarTech, SMX Social Media, and VMworld. 

Learn more about Greg Kihlström here: https://www.gregkihlstrom.com 

About Thinkers360

Thinkers360 is the world’s first, largest and premier B2B thought leader and influencer marketplace — including academics, advisors, analysts, authors, consultants, executives, influencers and speakers — with over 100M followers on social media combined. We are differentiated by our unique patent-pending algorithms that measure thought leadership and authentic influence looking far beyond social media alone.

Learn more here: https://www.thinkers360.com/