Greg Kihlström was listed as one of ICMI’s Top 25 Thought Leaders of 2022 in a recent announcement that you can read on their website here.

Here is an excerpt of the original post:

Those who make a good career in the contact center industry are often happy to share their knowledge to help others grow. That’s one of the great things about this field.

Each year, ICMI puts out a call for nominations for the Top 25 Thought Leaders in the spheres of contact center management and CX; those nominated share their wisdom on social media so others might benefit from what they’ve learned.

From the many nominations we’ve received, we’ve hand-picked this final list of thought leaders. Click on their names to find a link to their Twitter or LinkedIn account, and be sure to thank them for collectively offering professional development for the contact center professionals:

• MIke Aoki

• Sangeeta Bhatnagar

• Nate Brown

• Jenny Dempsey

• Steve DiGioia

• Tanuj Diwan

• Neal Dlin

• Annette Franz

• Murphy Fraser

• Nick Glimsdahl

• Peter Gregg

• Susan Hash

• Sean Hawkins

• Greg Kihlström

• Thomas Laird

• Ben Motteram

• Leslie O'Flahavan

• Jonty Pearce

• Justin Robbins

• Becky Roemen

• Colin Shaw

• Jacob Shields

• Stephanie Thum

• Neal Topf

• Jeremy Watkin